Returns & Refunds
We want you to be happy with your MATÍ purchase. If something isn’t quite right, you may return eligible items within 14 days of receiving your order.
Returns
To request a return, please contact us at info@maticoncept.ee within 14 days of receiving your order and include your order number and the item(s) you wish to return.
After notifying us, the goods must be returned within 14 days.
Returns should be sent to:
MATÍ / Akari Homes OÜ
Koidu tn 122
10139 Tallinn
Estonia
For furniture, rugs, mirrors and other oversized items, please contact us before arranging the return.
Return condition
Returned items must be unused, clean and in their original condition. Whenever possible, please return the product in its original packaging.
You may inspect the item as you would in a physical store. If the product has been used or handled beyond what is necessary for inspection and its value has decreased, we may deduct the corresponding loss in value from the refund where permitted by law.
Please package all returns carefully, as we cannot take responsibility for damage caused by insufficient return packaging.
Return shipping
Unless the item is faulty, damaged or incorrect, return shipping costs are the responsibility of the customer.
For oversized items such as furniture, rugs and mirrors, return transport can be considerably more expensive than standard parcel delivery. Please contact us before returning such items so we can advise on the most suitable option.
For EU customers exercising their statutory right of withdrawal, we will refund the cost of the least expensive standard delivery option offered for the original order.
Additional charges for express or premium delivery are not refundable.
Refunds
Refunds are issued to the original payment method.
We may wait to process the refund until the returned goods have reached us or until you provide proof that they have been sent back.
Please note that your bank or payment provider may require additional processing time before the refund appears in your account.
Made-to-order and personalised items
Certain products are made specifically for you and are therefore not eligible for return or cancellation once production has started, where permitted by applicable law.
This may include:
- custom-made furniture;
- furniture ordered in a customer-selected fabric, colour, size or configuration;
- made-to-measure curtains and textiles;
- other products made or modified according to individual specifications.
Any return restrictions applicable to a made-to-order product will be indicated before purchase where relevant.
This does not affect your rights if an item is faulty, damaged or does not match your order.
Hygiene-sensitive products
For hygiene reasons, certain sealed products may not be returnable once the protective or hygiene seal has been opened, where permitted by law.
This may apply to selected bedding, pillows, mattresses, mattress toppers and similar products.
Damaged or incorrect orders
Please check your order when it arrives.
If an item is damaged, defective, incomplete or incorrect, contact us as soon as possible at info@maticoncept.ee and include your order number together with photographs of the product and packaging.
Please keep the original packaging until the issue has been resolved.
If the problem is our responsibility, we will cover reasonable return shipping costs and provide the appropriate solution in accordance with applicable consumer law.
International orders
For deliveries outside the European Union, import duties, local taxes and customs charges may apply depending on the destination country.
Unless otherwise stated at checkout, these charges are the customer’s responsibility.
For international returns:
- return shipping costs are paid by the customer unless the item is faulty, damaged or incorrect;
- the return shipment should be declared correctly and marked as Returned Goods where applicable;
- customs duties, import taxes and fees paid to local authorities or carriers are not refundable by MATÍ.
If customs charges are incurred because a return has been incorrectly declared, these costs may be deducted from the refund where permitted by law.
Unclaimed or refused deliveries
If an order is refused, not collected or returned to us due to circumstances attributable to the customer, reasonable shipping, return transport, customs and handling costs may be deducted from the refund where permitted by law.
If you wish to cancel your purchase, please contact us directly rather than simply refusing delivery.
Questions?
We are always happy to help.
MATÍ Concept / Akari Homes OÜ
Koidu tn 122, 10139 Tallinn, Estonia
info@maticoncept.ee
Your mandatory consumer rights under applicable law remain unaffected.